Customer Service Support Specialist - TS/SCI with Polygraph

General Dynamics Information Technology • Tysons, VA

8d • $104,188 - $140,960 • Onsite

About The Position

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team. The work hours for this position are 10am-6pm.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 5+ years of related experience.
• Demonstrated experience providing mobile device support to include mobile phones, laptops, air cards, and tokens.
• Demonstrated experience using enterprise tools or ticketing systems to document and track requests and requirements.
• Demonstrated experience working to resolve issues and provide problem solutions while adhering to security policies and plans.
• Demonstrated experience imaging and re-imaging laptops.
• Demonstrated experience loading software onto laptops.
• Demonstrated experience interacting with service providers to resolve issues.
• Demonstrated experience communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Demonstrated experience providing strong customer service and problem solving skills.
• U.S. Citizenship Required.
• TS/SCI with Polygraph Clearance Level Must Currently Possess.
• TS/SCI with Polygraph Clearance Level Must Be Able to Obtain.

Nice To Haves

• Demonstrated experience working in a team environment and with all levels of management.
• Demonstrated experience imaging and re-imaging with Sponsor’s laptop build.
• Demonstrated experience loading software onto laptops.
• Demonstrated experience creating Sponsor laptop accounts.
• Demonstrated experience with Sponsor’s SOP for managing the lifecycle of laptops issued to Sponsor’s customers.
• Demonstrated experience with IT service delivery processes.
• Demonstrated experience multi-tasking in an environment with competing priorities and short suspense timelines.
• Demonstrated experience with the Sponsor’s enterprise IT incident ticketing tool.

Responsibilities

• Providing mobile device support to include mobile phones, laptops, air cards, and tokens.
• Using enterprise tools or ticketing systems to document and track requests and requirements.
• Resolving issues and providing problem solutions while adhering to security policies and plans.
• Imaging and re-imaging laptops.
• Loading software onto laptops.
• Interacting with service providers to resolve issues.
• Communicating complex technical concepts, requirements, and technical information to both technical and non-technical audiences.
• Providing strong customer service and problem solving skills.
• Working in a team environment and with all levels of management.
• Imaging and re-imaging with Sponsor’s laptop build.
• Creating Sponsor laptop accounts.
• Managing the lifecycle of laptops issued to Sponsor’s customers according to Sponsor’s SOP.
• Utilizing IT service delivery processes.
• Multi-tasking in an environment with competing priorities and short suspense timelines.
• Using the Sponsor’s enterprise IT incident ticketing tool.

Benefits

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits
• Life insurance
• Accidental death and dismemberment insurance
• Personal accident insurance
• Critical illness insurance
• Business travel and accident insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level