Labcorp Genetics Customer Service Support Representative I- Remote

Labcorp•Burlington, NC

4d•$18 - $21•Remote

About The Position

Labcorp Genetics is seeking a Customer Service Support Representative I - Remote. This role is responsible for reviewing assigned reports and patient accounts, evaluating billing and account information, and determining appropriate actions to resolve outstanding balances and account-related issues. This Customer Service Support Representative serves as a key resource for patients by resolving open patient accounts receivable, addressing customer questions, and assisting patients with payment options, including the initiation of payment plans for outstanding balances. The position requires routine use of multiple systems and resources to efficiently research and resolve issues in real time while maintaining established performance and quality standards. The representative is expected to develop proficiency in role responsibilities through successful completion of a structured training program and ongoing application of learned processes within a fast‑paced customer service environment.

Requirements

High School Diploma or GED equivalent
1 year or more healthcare related call center customer service experience
Strong verbal and written communication skills
Explain complex women’s health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
Establish protocols and procedures; cross-functional collaboration.
Work and learn in a fast-paced environment
Attention to detail and focused
Team-oriented mindset with the ability to work independently
Excellent organizational skills
Proficiency navigating multiple computer screens and applications
Alpha-Numeric data entry proficiency
Explain billing or account information clearly and professionally
Energetic, passionate customer service
Customer‑focused problem solving and resolution skills
Adherence to confidentiality, privacy, and regulatory compliance requirements

Nice To Haves

3 months or more XIFIN experience
1 year or more call center experience or healthcare-related customer service
1 year or more medical billing, insurance claims, and explanation of benefits (EOB)
1 year or more patient billing
1 year or more women's genetics, health and oncology experience
1 year or more molecular testing reimbursement
1 year or more Medicare and Medicaid experience
Bilingual in English and Spanish

Responsibilities

Handle a high volume of outbound calls and occasional inbound calls regarding account balances, billing inquiries, and payment options.
Review reports and patient accounts to determine appropriate account resolution actions.
Research and resolve billing, insurance, and account-related issues.
Initiate payment plans for patients for outstanding balances.
Routinely utilize multiple resources to resolve patient inquiries while on the phone.
Maintain performance goals.
Ability to become proficient with processes after completing a structured training program.