Service Support Representative (Remote)
About The Position
The Service Support Representative role is responsible for several areas of administration including application processing, claims processing, working incoming mail and other duties as assigned. Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately. Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be if questions arise. Assist in printing daily batches of issue packets for new business. Assist in getting out-going mail to mailroom daily. Process daily carrier decision files for new business. Assign incoming mail to correct subgroup within the department.
Requirements
- High school diploma or general education degree (GED)
- Minimum of 1 year of related operations experience or equivalent combination of education and experience
- Proficiency with basic PC skills including Microsoft Office – Word, Excel, and Outlook
- Attention to detail with a demonstrated ability to maintain a high-level of organization while prioritizing multiple tasks throughout the workday
- Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization
Responsibilities
- Application processing
- Claims processing
- Working incoming mail
- Knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately
- Meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association
- Working directly with the sales team or insurance carrier when need be if questions arise
- Assisting in printing daily batches of issue packets for new business
- Assisting in getting out-going mail to mailroom daily
- Processing daily carrier decision files for new business
- Assigning incoming mail to correct subgroup within the department
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
