Customer Service Support Intern (Temporary Student Intern) - Ballinger Homes

King County Housing Authority • Shoreline, WA

21h • Onsite

About The Position

We are currently recruiting for a Customer Service Support Intern (Temporary Student Intern) to provide office and clerical support at our Ballinger Homes portfolio in Shoreline. The Customer Service Support internship is an ideal opportunity for a Housing Authority resident, student or recent graduate that has a passion for social work and providing support in the public sector. This internship will offer an opportunity to acquire hands-on experience by supporting diverse populations through positive customer service and administrative support. The Customer Service Support Internship is an excellent opportunity for someone looking to gain experience in a flexible work environment. Core office hours for this portfolio are 8:00 a.m. to 4:30 p.m. Monday thru Friday; however, work schedule can be flexible based on the need of the successful candidate and business operations. This position will work up to 20-hours per week and is anticipated to last up to one year. King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA provides innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals. We transform lives through housing.

Requirements

• Recent High School graduate OR Current student or recent graduate from a college/university program in Business, Social Work, or related field.
• Clerical and/or customer service experience.
• Basic experience with word processing and spreadsheet software.
• Strong written and verbal communications skills with the ability to clearly and effectively communicate with individuals and groups.
• Exceptional customer service skills with the ability to place a high priority on professional excellence; manage stress appropriately.
• Strong organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, multi-tasking, attention to detail, time management skills, and handling interruptions appropriately.
• Ability to work independently and in a team environment exhibiting a strong work ethic and accountability in completing work.
• Work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations; values diversity; treats other with respect.
• Consent to and pass required assessments.
• Consent to and pass criminal records background check.

Responsibilities

• Provide polite customer service to residents, staff and the community.
• Answer phones and respond to basic questions or direct callers to appropriate staff or department.
• Perform routine filing, scanning and proofreading documents.
• Word processing, data entry, spreadsheet preparation, run reports, enter and look up information in databases.
• Operate standard office equipment, such as a personal computer, telephone, fax machine, copier, etc.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED