Customer Service Support Associate/Runner
About The Position
At Holiday Barn Pet Resorts, Customer Experience Support/Runners help create positive experiences for pets and their owners. They interact with customers in the lobby and by telephone, represent Holiday Barn on tours and at pet-related events, and work as part of the company’s team and brand experience. Runners welcome guests, help keep lobbies clean, and guide pets and their owners to and from lodging areas. They also help organize guests’ belongings before departure and assist Customer Experience Associates with tours for current and prospective clients. The position involves frequent walking and extended periods of standing, handling and moving pets, and working in a moderately physically demanding, loud environment.
Requirements
- Comfort interacting with people and pets.
- Experience or comfort handling pets of different shapes and sizes.
- Strong communication skills.
- Ability to work independently on assigned tasks and accept direction.
- Consistent initiative to complete assignments in a timely manner.
- Ability to stand for extended periods and walk frequently.
- Ability to bend, stoop, reach, and stretch, and to move pets around the facility, into and out of vehicles and enclosures, and up and down stairs.
- Ability to lift and push up to 50 pounds.
- Ability to work in a loud environment with barking dogs and high-pressure dryers.
- Must be prepared to work weekends and major holidays.
Nice To Haves
- Basic knowledge of the pet industry or relevant pet experience.
- Morning, afternoon, and weekend availability.
- Desire to further a career at Holiday Barn Pet Resorts.
Responsibilities
- Develop and maintain positive relationships with pets and their owners.
- Interact with customers by telephone, face-to-face, on tours, and at pet-related events.
- Welcome guests in the lobby and guide them to and from lodging areas.
- Keep the lobbies clean.
- Organize guests’ belongings to support the check-in and check-out process.
- Assist Customer Experience Associates with tours for current and prospective clients.
- Complete assigned tasks independently, follow direction, and show initiative to finish assignments in a timely manner.
- Communicate with incoming and departing team members, peers, and leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
