Customer Service Support Associate/Runner

Holiday Barn Pet Resorts • Glen Allen, VA

5d

About The Position

Customer Experience Support/Runners help develop and maintain positive relationships with pets and their owners. They interact with customers in person and by telephone, participate in tours and pet-related events, and provide a welcoming first point of contact in the lobby. Runners help keep lobby areas clean and guide guests to and from their lodging areas, while supporting front desk associates and assisting with tours for current and prospective clients. The role is part of a team working to create joy in the lives of pets and their families.

Requirements

• Comfort handling pets of different shapes and sizes.
• Strong communication skills.
• Ability to work independently on assigned tasks and accept direction.
• Initiative to complete assignments in a timely manner.
• Ability to stand for extended periods and walk frequently.
• Ability to lift pets up to 30 pounds; the preferred requirements also call for lifting and pushing up to 50 pounds.
• Ability to bend, stoop, reach, stretch, and move pets within the facility, vehicles, up and down stairs, and in and out of enclosures.
• Ability to work in a moderately physically demanding, loud environment with barking dogs and high-pressure dryers.
• Must be prepared to work weekends and major holidays.

Nice To Haves

• Some pet experience or basic knowledge of the pet industry.
• Morning, afternoon, and weekend availability.
• Desire to further a career at Holiday Barn Pet Resorts.

Responsibilities

• Interact with customers and their pets, including through telephone conversations, face-to-face interactions, tours, and pet-related events.
• Help maintain clean lobby areas.
• Guide guests to and from their lodging areas.
• Assist Customer Experience Associates with tours for current and prospective clients.
• Organize guests’ belongings before departure to help improve the check-in and check-out process.
• Communicate with incoming and departing team members, peers, and leadership.
• Complete assigned tasks independently and in a timely manner, while accepting direction when given.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed