Customer Service Supervisor
Automatic Leasing Service•Richmond, VA
•Onsite
About The Position
Automatic Leasing Service is a family-owned company founded in 1956, dedicated to taking care of people and delivering prompt, dependable service. We are headquartered in Richmond’s Scott’s Addition and are seeking a leader to grow with us. This role offers a chance to advance into a visible leadership position, collaborate closely with the executive team, and influence the future of our customer experience.
Requirements
- 5 to 10 years of leadership experience
- 5+ years of work experience with Customer Service Management
- 2+ years of work experience with Call Center Administration
- Accept a background check
- Authorized to work in the United States
Nice To Haves
- Experience in route-based industries (laundry equipment, unattended vending, HVAC, etc)
- Experience implementing call center Quality assurance
- Familiarity with simplicity VoIP and Salesforce.
- Experience implementing KPI's in a call center environment
Responsibilities
- Lead, coach, and develop a high performing customer service team
- Drive consistency, accountability, and next day service readiness
- Improve processes and systems to better support both customers and team members
- Partner across operations, IT, and leadership to solve problems and support growth
Benefits
- 401(k) matching
- Bonus based on performance
- Health insurance
- Paid time off
- Profit sharing
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- PTO
- Paid holidays
- Profit sharing plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
