Customer Service Supervisor

Metro Supply Chain Holdings USA Inc•Tracy, CA

About The Position

Join us to shape and deliver innovative supply chain solutions to help leading brands advance their businesses. At Metro Supply Chain, USA Inc we believe in providing the opportunity for people to grow with our team and our company.

Requirements

Proven work experience as a Manager / Supervisor
Demonstrate the ability to communicate, present, and influence key stakeholders at all levels of an organization.
Experience with MS Office
Excellent data management skills including information gathering, research, analysis, and reporting
Experience delivering client focused solutions to customer needs, 3PL / Logistics experience preferred but not required
Ability to build rapport and collaborate with others within the company and externally
Time management skills including an ability to work in a fast-paced environment, multi-task, manage multiple projects and meet deadlines under pressure with a high attention to detail. Excellent listening, negotiation & presentation abilities.
Strong verbal and written communication skills.
Degree in Business Administration, Sales, or relevant field, or equivalent work experience.

Nice To Haves

3PL / Logistics experience

Responsibilities

Serve as the lead point of contact for Tracy, CA and Carlisle, PA vendor PO requests
Build and maintain strong relationships with vendors, finance team, site contacts, & the clients
Ensure SOPs are current- manage updates and changes as needed
Track key account Metrics Daily & Monthly- (i.e., Planned shipments, IB tracking, accurate order cuts)
Oversee the processing of the Monthly Billing and submit to the finance team by the assigned deadlines
Work closely with all site and remote groups to ensure the customer and Metro’s expectations are aligned
Execute routine reviews with the customer to understand volumes / forecast / performance & growth opportunities
Assist with challenging client requests or issue escalations as needed
Other duties as assigned
Complete employee performance reviews for any assigned direct reports