Customer Service Supervisor

Piedmont Airlines•Phoenix, AZ

About The Position

Piedmont Airlines is seeking a motivated, reliable leader to manage the department’s operational activities in accordance with established policies and procedures. The role oversees a staff with varied duties and supports the station’s operational performance, on-time performance, and quality customer service. The successful candidate will have strong organizational and multitasking skills and work effectively with management and support staff. This position reports to the General Manager. The work includes administrative reporting and driving motorized equipment. The work environment includes computers and other office equipment as well as the airport ramp, where employees may encounter varied weather and elevated noise levels. The schedule may include all shifts, weekends, nights, holidays, and irregular shifts. The role requires frequent stooping, bending, kneeling, walking, standing, reaching, lifting, and stair climbing; handling objects up to 70 pounds regularly and over 100 pounds occasionally with assistance; and helping passengers with disabilities, including pushing wheelchairs. Employment is contingent upon a clear driving record, a 10-year Criminal History Records Check, and a drug screen. Proof of high school or GED completion is required, and candidates must be at least 18 years old. The starting rate is $18.75 per hour. The job application deadline is November 9, 2026.

Requirements

Excellent organizational skills and ability to multitask.
Ability to work independently and set and meet personal deadlines.
Ability to work well with all levels of management and support staff.
Ability to defuse conflicts among team members.
Familiarity with Microsoft Office Suite.
Prior experience with internal control processes for accountable items.
Ability to work a flexible schedule.
Clear driving record.
Successful completion of a 10-year Criminal History Records Check and drug screen.
Proof of high school or GED completion.
Minimum age of 18.
Ability to meet the physical requirements, including handling objects up to 70 pounds regularly and over 100 pounds occasionally with assistance.

Nice To Haves

Previous airline management experience.
Current Piedmont employee with a minimum of six months of service.
Knowledge of basic airport procedures and fundamental gate and ramp agent job requirements.
Extensive knowledge of QIK.
Bachelor’s degree in Aviation, Business, or a related field.

Responsibilities

Coach team members and provide career development.
Correct non-compliant behavior and impose disciplinary action as required.
Understand the corporate culture, policies, and goals, and implement them in daily work routines.
Manage departmental operational activities in accordance with established policies and procedures.
Manage staff members with varied duties.
Complete administrative duties, including daily, weekly, and monthly reports.
Maximize station operational performance by adapting to changing conditions and proactively solving problems.
Supervise, direct, and monitor personnel; make adjustments as needed to support on-time performance and quality customer service.
Drive motorized equipment.
Provide support when employee absences affect the operation.
Assist passengers with disabilities, including pushing wheelchairs.