Customer Service Supervisor

Wawa, Inc.•Gaithersburg, MD

11d•$23 - $31•Onsite

About The Position

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked. Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work. The hourly range for this position is $22.50–$30.50 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am–6am.

Requirements

High School Diploma or GED equivalent.
Must be 18 years of age or older with reliable transportation.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong customer service, relationship-building, and communication skills.

Nice To Haves

Supervisory experience, ideally in retail or food service environments.

Responsibilities

Deliver outstanding customer service and resolve inquiries promptly.
Support and collaborate with the leadership team to achieve store goals in sales, expenses, Associate retention and training.
Lead, motivate, and train Associates to drive sales and performance during the shift.
Ensure consistent execution of customer service programs, policies, and store technology components.
Manage cash processes, inventory, vendor check-ins, and store safety.
Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.