Customer Service Supervisor

Ambank Company • Sioux Center, IA

9d

About The Position

The Customer Service Supervisor oversees daily teller and branch operations while supporting an exceptional customer experience. The role leads and coaches frontline staff, ensures accurate transactions and reporting, and maintains efficient branch operations. The supervisor also assists customers and works on the teller line as needed, while supporting operational excellence, team development, and a positive customer experience.

Requirements

• High school diploma required.
• Proficiency in Microsoft Office.
• Strong understanding of teller operations and banking systems.
• Ability to review reports and manage operational processes.
• Leadership and coaching skills.
• Strong communication and customer service abilities.
• Attention to detail.
• Problem-solving and decision-making skills.
• Ability to handle confidential information.
• Strong organizational skills.
• Flexibility to support multiple areas of the branch.
• Commitment to team development and operational excellence.

Nice To Haves

• Associate degree or relevant banking experience.

Responsibilities

• Lead and support teller staff through training, coaching, scheduling, and regular team communication.
• Oversee daily teller and branch operations, ensuring accuracy in transactions, account maintenance, and customer service activities.
• Review and balance operational reports, including NSF activity, teller totals, ATM totals, and cash reconciliations.
• Assist customers and work on the teller line to support frontline service.
• Manage branch cash operations, including ordering, balancing, and verifying cash and check totals.
• Ensure compliance with policies and procedures by reviewing documentation, supporting audits, and monitoring risk-related activities.
• Coordinate operational processes such as payroll submission, reporting, account services, and administrative documentation.
• Manage branch supplies, equipment, and vendor relationships to support day-to-day operations.
• Support customer programs and community initiatives, including Kids Club and school banking activities.
• Oversee overall branch operations to ensure efficiency, accuracy, and a positive customer experience.

Benefits

• Healthcare (medical, vision, dental)
• Competitive compensation
• Community involvement incentives
• Paid vacation and sick leave
• Paid holidays
• Paid maternity and parental leave
• 401(k) with matching contribution
• Team building activities
• Apparel reimbursement
• Wellness reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED