Customer Service Supervisor

Palmer Distribution Services • Houston, TX

1d

About The Position

Palmer Logistics, part of H. Essers, is seeking Customer Service Supervisors to support the warehouse management team. The role oversees and organizes customer service processes and billing, ensures procedures are followed, and works to meet customer requirements. The ideal candidate understands warehouse operations, works efficiently and independently, maintains a safe working environment, and implements best practices that support the organization's growth. The position offers career growth and development and the opportunity to contribute to U.S. warehouse operations.

Requirements

• At least 5 years of experience in a logistics environment.
• At least 2 years of supervisor or management experience.
• High school diploma or GED.
• Ability to read, write, and speak English.
• Excellent verbal and written communication skills.
• Computer knowledge, including Microsoft Suite.
• Experience with Warehouse Management Systems.

Nice To Haves

• Bachelor's degree in a related field, such as supply chain, logistics, or business.
• Lean Six Sigma knowledge and certification.

Responsibilities

• Manage and oversee administrative activities for customer orders to ensure customer requirements are met efficiently.
• Participate in selecting new hires by interviewing and evaluating their skillsets according to company guidelines.
• Assist management in establishing customer service training programs.
• Assist management with training and evaluating Account Specialists.
• Ensure Account Specialists follow established procedures and policies.
• Ensure accurate and timely preparation, processing, distribution, and retention of reports and records regarding office operations.
• Participate in corrective actions for internal or external non-conformances by helping determine root causes and recommending improvements.
• Address customer complaints in a timely and effective manner.
• Collaborate with the Warehouse Manager on critical operational issues.
• Ensure Account Specialists receive training on customer accounts as necessary.
• Recommend improvements to operations and procedures to management.
• Check rates against applicable contractual warehouse agreements.
• Control and maintain office supplies and equipment, if applicable.
• Assist with maintaining and updating the computer software system.
• Assist with setup, maintenance, and billing of customer accounts in collaboration with Account Management.

Benefits

• Medical, dental, and vision insurance.
• Company-paid life insurance.
• Voluntary critical illness, accident, hospital indemnity, short-term disability, and long-term disability insurance.
• 401(k) retirement plan.
• Paid holidays.
• Paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED