Customer Service Supervisor

City National Bank of WV•Charleston, WV

3h•Onsite

About The Position

Customer Service Supervisor at City National Bank (on-site). We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS. Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Customer Service Supervisors. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.

Requirements

High school diploma or equivalent.
Previous customer service experience in a banking or financial institution is a plus.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Proficient computer skills and familiarity with banking software and systems.
Ability to work in a fast-paced environment and adapt to changing priorities.
Professional demeanor and ability to build rapport with customers.

Nice To Haves

College degree preferred.

Responsibilities

Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
Supervise and coach CSR staff.
Maintain and balance a working cash supply.
Identify and recommend appropriate banking products and services to customers based on their needs.
Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
Seek opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust.
Work closely with Branch Manager and branch team to generate new business.
Maintain accurate customer records and documentation in compliance with banking regulations.
Collaborate with internal teams to address complex customer issues and ensure prompt resolution.