Customer Service Supervisor

Ashland Inc.

4d • Onsite

About The Position

Ashland has an exciting opportunity for a Customer Service Supervisor to join our Ashland Specialty Ingredients business at our Dublin, OH site. This is a very visible, significant role within the Company. This position will report to the Customer Service Manager. The responsibilities of the position include, but are not limited to, the following: Lead and manage a team of Customer Service Representatives (CSRs) supporting multiple ASI business segments Oversee full order lifecycle, from order entry through final delivery to the customer Ensure accurate order processing, including material availability assessment and ship date coordination Provide real-time communication and updates to customers on order status Address and resolve issues impacting order fulfillment and customer satisfaction Collaborate with logistics and operations teams on transportation planning and execution Support the design and implementation of transportation programs Monitor and evaluate transportation program effectiveness and drive improvements Play a key role in meeting customer commitments in a complex transportation environment Contribute to process improvement and operational efficiency initiatives Participate in a leadership development path with growth potential across the supply chain This position is based on a ladder structure and the job level (salary) will be determined by the quantity and quality of your experience.

Requirements

• Self-Starter with problem solving skills and excellent interpersonal skills
• Critical thinking in a fast pace environment; must be able to multi-task, problem solve, prioritize, and work under pressure
• Excellent follow up skills
• Microsoft Office Suite, must be proficient in using Excel and Windows 7 – 10
• Experience navigating through Internet Explorer and Chrome
• Must be authorized to work in the United States

Nice To Haves

• 5 plus years of ASI customer service experience preferred
• Bachelor’s Degree
• Microsoft Outlook - Experience a plus
• Strong analytic and communication skills

Responsibilities

• Lead and manage a team of Customer Service Representatives (CSRs) supporting multiple ASI business segments
• Oversee full order lifecycle, from order entry through final delivery to the customer
• Ensure accurate order processing, including material availability assessment and ship date coordination
• Provide real-time communication and updates to customers on order status
• Address and resolve issues impacting order fulfillment and customer satisfaction
• Collaborate with logistics and operations teams on transportation planning and execution
• Support the design and implementation of transportation programs
• Monitor and evaluate transportation program effectiveness and drive improvements
• Play a key role in meeting customer commitments in a complex transportation environment
• Contribute to process improvement and operational efficiency initiatives
• Participate in a leadership development path with growth potential across the supply chain

Benefits

• industry competitive salary and benefits
• pay-for-performance incentive plans
• a diverse work environment where employees feel challenged and valued
• opportunities for development and advancement throughout our global organization

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree