Customer Service Supervisor
About The Position
This role involves supervising and overseeing all work and functions of Customer Service Representatives. The supervisor is responsible for managing the time and attendance of the team, delegating workflow, and ensuring team members meet their goals and performance standards. The position requires providing performance feedback and disciplinary actions when necessary, motivating staff to deliver excellent customer service, and participating in the recruitment process by reviewing resumes and interviewing candidates. Additionally, the role includes coaching and training employees, leading improvement efforts, capturing and compiling departmental data, and potentially directing branch hourly personnel, specifically CSRs and Clerks. The supervisor must ensure all employees adhere to work processes and procedures and complete required training. This role also involves assisting the Branch Manager with branch operations.
Requirements
- Qualified Applicants must be legally authorized for employment in the United States.
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Responsibilities
- Supervise and oversee all the work and functions of Customer Services Representatives.
- Responsible for time & attendance of Customer Service Representatives.
- Delegate all work flow to team representatives and accountable for their goals and work performance.
- Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
- Provide motivation to staff on giving excellent customer service to our customers.
- Recruit for open positions in department, review resumes and interview potential candidates.
- Coach & train employees when needed.
- Participates and/or leads improvement efforts.
- Captures & compiles data relating to department.
- May provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
- Ensure all employees are following work processes/procedures and take the required training.
- Assist Branch Manager with branch operations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
