Customer Service Supervisor

Bedrosians Tile and Stone•Tustin, CA

1d•Onsite

About The Position

Under the direction of the Store Manager and/or Assistant Store Manager, the Customer Service Supervisor is responsible for assisting with management and operations of the customer service desk. Your primary objective is to hire and train successful associates for our store. It is the Customer Service Supervisor's responsibility to motivate, coach and inspire staff to achieve new levels of success and be customer-centric in their attitude and actions. Your goal is to consistently grow sales and profit by assisting the Store Manager and/or Assistant Store Manager in all operational procedures, reporting, inventory duties, and sales opportunities.

Requirements

Three (3) years of prior large retail store assistant or department management experience
Positive attitude
Excellent Computer skills
Excellent and professional phone skills
Excellent verbal and written English communication skills
Excellent planning and organizational skills
Ability to lead, motivate, and coach a team
Excellent understanding of design and color
Work on the weekends
Possess a flexible work schedule
Ability to lift up to 80 lbs.
Drivers License (must provide current MVR)

Nice To Haves

Bi-lingual in Spanish is a plus

Responsibilities

Assist in the management of all aspects of the store's operations and customer service
Ensure the branch meets budget, sales and profit plans every month
Ensure branch operational procedures are strictly followed making sure your branch is run smoothly, has accurate inventory, and correct billing and invoicing procedures are followed for samples and product purchases
Ensure every branch complies with corporate-directed marketing and sales campaigns
Promote and plan successful, polished, fun and well-attended product launch parties on a quarterly basis
Actively push sales in discontinued products by ensuring new pricing is posted and announced in every store location, customers are notified, all staff are trained, and product is well-displayed to promote sales
Help resolve client issues immediately with best possible solutions, following corporate procedure
Assist in establishing quarterly goals with all branch staff and review regularly ensure goals are met
Hire and develop a team that works cohesively with the customer as the primary focus
Manage time efficiently and delegate tasks as appropriate
Prepare, coordinate, and assist with physical inventories
Promote Bedrosians products and services everywhere you go
Maintain and increase professional and technical knowledge by reviewing product literature, manuals, and manufacturer bulletins, as well as attending vendor/ manufacturer seminars whenever available
Coach sales staff to help meet individual and branch sales goals
Travel and participate in industry tradeshows and/or company meetings and events when necessary
Work within the framework of the company's defined rules, procedures, goals and directives.