Customer Service Supervisor

Chubb • Readington Township, NJ

9h

About The Position

The Supervisor of the Agency Services Contact Center partners with the
Operations Leadership Team to oversee and optimize daily operations of the DRC
phone queues and email inventory, ensuring service levels and compliance
standards are consistently met. This role is responsible for driving continuous
improvement in customer service, operational effectiveness, and staff
development. The Supervisor will recommend, develop, and execute process and
staffing enhancements, fostering a culture of productivity, innovation,
ownership, and service excellence within the Agency Services function.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb
provides commercial and personal property and casualty insurance, personal
accident and supplemental health insurance, reinsurance, and life insurance to a
diverse group of clients. The company is distinguished by its extensive product
and service offerings, broad distribution capabilities, exceptional financial
strength, underwriting excellence, superior claims handling expertise and local
operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with
all laws and regulations pertaining to it. Our policy is to provide employment,
training, compensation, promotion, and other conditions or opportunities of
employment, without regard to race, color, religious creed, sex, gender, gender
identity, gender expression, sexual orientation, marital status, national
origin, ancestry, mental and physical disability, medical condition, genetic
information, military and veteran status, age, and pregnancy or any other
characteristic protected by law. Performance and qualifications are the only
basis upon which we hire, assign, promote, compensate, develop and retain
employees. Chubb prohibits all unlawful discrimination, harassment and
retaliation against any individual who reports discrimination or harassment.

Responsibilities

• Oversee and optimize daily operations of the DRC phone queues and email inventory
• Ensure service levels and compliance standards are consistently met
• Drive continuous improvement in customer service, operational effectiveness, and staff development
• Recommend, develop, and execute process and staffing enhancements
• Foster a culture of productivity, innovation, ownership, and service excellence within the Agency Services function

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees