Customer Service Supervisor
DHL (Supply Chain)•Waddell, AZ
•$60,000 - $90,000
About The Position
The Customer Service Supervisor coordinates and supervises a shift and supports staff activities on a daily and weekly basis. The role serves as an interface to customers, follows up with operations to address customer issues, and reviews customer complaints with warehouse management and/or transportation. The supervisor directs daily activities, supports staff development and productivity, ensures customer and company requirements are met, and evaluates performance variances to develop corrective action plans for manager review.
Requirements
- Bachelor’s degree or equivalent experience.
- 1–3 years of experience in a lead, supervisory, or management position.
- Previous customer service and operations background.
Nice To Haves
- 1–2 years of logistics industry experience.
Responsibilities
- Execute daily customer contract requirements and identify accessorial activity.
- Interact with customer groups as necessary and provide first-line escalation for customer service issues.
- Ensure necessary documentation is completed and filed according to company and customer guidelines.
- Provide a professional, safe, fair, and secure work environment and direct daily activities.
- Lead support staff to increase productivity through improved work processes and associate development.
- Administer associate recognition programs according to company, account, and site guidelines.
- Ensure shift, daily, and weekly workload planning and volume forecasting routines are accomplished.
- Manage and assist support staff in fulfilling daily business requirements and participate in collecting data for performance measurement.
- Evaluate performance variances to identify root causes, develop corrective action plans for manager review, and implement approved plans.
- Ensure customer value-added services are completed as required.
- Follow up with operations to address customer issues and review customer complaints with warehouse management and/or transportation.
Benefits
- Medical, dental, vision, and prescription coverage.
- Discounted stock purchase.
- 401(k) plan.
- Generous paid time off policy.
- Paid vacation and holidays.
- Life insurance.
- Training and associate development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
