Customer Service Supervisor

GEICO • Indianapolis, IN

9d • Hybrid

About The Position

At GEICO, our associates are the heart of the company. We’re looking for Customer Service Supervisors for our Indianapolis office who are motivated, solution-oriented, and have a passion for excellent customer service. We’re seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing auto insurers in the U.S. As a Customer Service Supervisor, you’ll mentor, coach, and develop a team of 10-15 Customer Service Representatives. You’ll play a vital role in the company’s success by helping your team provide expert insurance advice to our customers, handling escalated calls in order to work towards resolution, and completing regular audits to ensure your team is providing excellent service and meeting performance goals. Our supervisors use enthusiasm and attention to detail to provide support for their team and exceed the expectations of our customers. This job is a great fit for people who are continuous life learners, as Customer Service Supervisors are constantly challenged to stay up-to-date with changes in the insurance industry and educate their team on these updates. Plus, GEICO encourages a promote-from-within culture, so there is plenty of room to grow your career and be rewarded for your hard work and determination.

Requirements

• One year of prior supervisory experience required, preferably in a high-volume call center or within the financial services or insurance industries
• Experience successfully managing remote associates preferred
• Outstanding customer service skills and/or experience
• Solid computer, grammar and multi-tasking skills
• Highly effective communication and presentation skills
• Active P&C or Property Lines License preferred

Responsibilities

• Mentor, coach, and develop a team of 10-15 Customer Service Representatives.
• Provide expert insurance advice to customers.
• Handle escalated calls to work towards resolution.
• Complete regular audits to ensure the team is providing excellent service and meeting performance goals.
• Provide support for their team and exceed customer expectations.
• Educate the team on changes in the insurance industry.

Benefits

• Personalized development programs
• Industry leading training
• Certification assistance
• Career mentorship and coaching
• 401K savings plan vested from day one with a 6% match
• Performance and recognition-based incentives
• Tuition assistance
• Mental healthcare access
• Fertility assistance
• Adoption assistance
• Workplace flexibility
• GEICO Flex program (ability to work from anywhere in the US for up to four weeks per year)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed