Customer Service Supervisor - 1st Shift

GXO Logistics•Hanahan, SC

10d•Onsite

About The Position

At GXO Logistics, exceptional customer service is at the heart of our success. As the Customer Service Supervisor, you will be responsible for ensuring superior service delivery to customers by directly supervising the daily operational activities of a group of Customer Care Specialists. As a member of our team, you’ll have the committed support to excel at your job and the resources to build an exciting career. We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Requirements

2 years of relevant work experience
Experience with Microsoft Office (Word, Excel and Outlook)
Availability to work a flexible schedule as needed, including planned and unplanned overtime, which may include weekends
To meet government and federal law program requirements which requires U.S. citizen status

Nice To Haves

Bachelor's degree in Logistics or a related field
Exceptional customer service skills
Solid interpersonal, team and communication skills with customer focus.
Bilingual English/Spanish
Experience in an AS9100 or ISO environment
Warehousing or Third-Party Logistics (3PL) experience
Demonstrated ability to support, follow and communicate company safety guidelines and programs

Responsibilities

Organize and supervise day-to-day operations and activities of a contact center team to achieve key performance goals
Monitor work quality to consistently deliver exceptional customer service
Maintain daily and weekly statistics for individual direct reports
Serve as point of escalation for transactions requiring advanced expertise
Resolve complex customer issues and ensure timely follow-up and customer satisfaction.
Identify and research escalated problems and provide guidance to direct reports for resolution
Supervise the team and provide training and coaching to improve performance