Full-Time Customer Service Supervisor

Kohl's•Annapolis, MD

5d•Onsite

About The Position

The Customer Service Supervisor is the point-of-sale and customer-service expert, providing direction and working alongside associates to deliver excellent customer service. The role teaches, coaches, develops, and supervises associates while completing service processes with consistent execution and operational efficiency. It also includes key-holder duties, such as opening and closing the store and directing associates.

Requirements

Must be at least 18 years old.
Experience supervising teams or associates, including coaching them to achieve daily goals.
Strong verbal and written communication and interpersonal skills.
Flexible availability, including days, nights, weekends, and holidays.
Ability to perform the accountabilities listed in the job description and satisfactorily complete company training programs.
Ability to comply with dress code requirements.
Basic math and reading skills, legible handwriting, and basic computer-operation ability.
Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
Ability to maintain prompt and regular attendance and meet company scheduling requirements.
Ability to meet the stated physical requirements and comply with health and safety standards.

Nice To Haves

Two years of experience in retail or a similar industry.

Responsibilities

Lead, coach, and assist associates in delivering speed of service, handling complicated transactions, and creating a compelling customer experience at the point of checkout and Customer Service.
Meet or exceed individual goals, such as credit and loyalty goals, and support the service team in meeting storewide goals.
Coach, teach, and train associates to execute point-of-sale and customer-service standards accurately and efficiently in accordance with company guidelines.
Support associate training on merchandising standards, product knowledge, and tools; use available resources and adhere to Kohl’s brand standards.
Support inventory accuracy by completing required merchandise disposition practices accurately and on time.
Oversee daily cash-related processes, including register and cash balancing, change orders, authorization of voided transactions, supplies, and over/short research.
Lead with integrity and honesty and foster teamwork in an engaged, inclusive culture.
Exercise good judgment and involve appropriate partners as needed.
Model, guide, and provide direction to associates.
Demonstrate and coach a customer-service mindset, including anticipating customer needs and satisfactorily resolving issues.
Support operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
Help prevent loss by educating associates, monitoring daily store activity and product-protection standards, and partnering with Loss Prevention.
Monitor and adjust resources to support customer needs and workload demands when assigned by a store executive as leader on duty.
Use key performance indicators to make informed business decisions that drive store results.
Accomplish multiple tasks within established timeframes.
Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
Maintain adherence to company safety policies for associates and customers.
Perform key-holder opening and closing processes and provide direction to associates.
Complete other responsibilities as assigned.

Benefits

Paid time off (PTO)
Vacation Buy Program
Parental leave
Medical, dental, and vision coverage
Short- and long-term disability programs
Emergency health and wellness programs, including Accident Protection Plans and Critical Illness Plans
401(k)
Flexible Spending Accounts
Associate discount programs with Kohl’s partners
Life insurance, including coverage options for family or pets
Legal assistance
Adoption assistance