Customer Service Supervisor

KBR, Inc.•Houston, TX

4d•Onsite

About The Position

Serves as the installation’s focal point for supply customer feedback, responding to customer logistics concerns, and proactively anticipating problems that could stand in the way of base units fulfilling their mission. Monitors the overall interface between base maintenance operations and the materiel management system. Provides guidance and instruction to base work centers on the proper utilization of supply management systems and products. Performs all necessary document control, research, and base-level records maintenance functions to ensure transaction accuracy and system integrity.

Requirements

Shall meet the qualifications of AFSC 2S071, Supply Management Craftsman, as defined in AFI 36-2101
Shall have two years of experience in base supply customer service
Shall possess a high school diploma or equivalent
Shall be proficient with ordering equipment, parts, and supplies
Mastery of the Integrated Logistics System-Supply (ILS-S) and related database products FEDLOG, WEBFLIS, and ELMS
Knowledge of Air Force Materiel Management publications, specifically DAFMAN 23-300 and ILS-S User’s Manual
Experience preparing reports, tracking metrics, and identifying process improvements
Ability to train and mentor while ensuring compliance with policies and procedures
Knowledge of workplace safety procedures and material handling practices
Proficiency with Microsoft Office applications

Nice To Haves

Associate’s or Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field
Three to five years of progressively responsible experience in supply, logistics, warehouse, or inventory management
Knowledge of quality assurance, property accountability, and asset management practices
Knowledge of military or commercial supply regulations and procurement procedures

Responsibilities

Coordinates with Resource Advisors and creates, modifies, and deletes organizational supply accounts in ILS-S and ELMS
Audits customers supply accounts to identify discrepancies and ensure adherence to financial and inventory regulations
Tracks, processes, and provides status on customer backorders by interfacing with enterprise partners at 635 and 735 SCOGs
Monitors supply listings to ensure priority orders are processed rapidly to keep aircraft and defense systems operational
Supports customers during degraded operations with manual accounting recovery procedures to keep operational readiness
Acts as authority for document control through daily transaction audits ensuring signed documents match computer records
Maintains Custodian Authorization/Custody Receipt Listing files. Ensures units order equipment according to authorizations
Manages internal transfer of equipment between base units and coordinates disposition of obsolete or excess equipment
Coordinates and tracks communications security (COMSEC) items, which are subject to stringent national security controls
Accounts for and updates deployment-ready War Reserve Materiel assets to support wartime taskings. Tracks Capital Assets
Performs as the liaison between the base customers and logistics function.