Customer Service Supervisor

International Motors, LLC • Lisle, IL

4d • $61,600 - $92,400 • Onsite

About The Position

We are currently seeking a Customer Service Supervisor to join our team in Lisle, IL. The purpose of this position is to lead Order Scheduling activities while balancing Customer expectations with Manufacturing/Quality processes.

Requirements

• Bachelor's degree and at least 2 years of customer service experience OR Master's degree and at least 1 year of customer service experience OR At least 5 years of customer service experience
• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
• We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Nice To Haves

• Positive Attitude, Ethics and International Values which support our company’s values, and a healthy, high performance culture
• Strong Customer Focus, Customer Service experience highly desired.
• Demonstrated capabilities in problem-solving and process management
• Effective communication across all organizational levels
• Experience managing production scheduling
• Experience coordinating and managing multiple production areas activities

Responsibilities

• Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers
• Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients
• Develops customer service department procedures
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries
• Reviews warranty claims. Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function
• Coordinate/Manage Outbound Transportation Deliveries/Breakdowns-Repairs
• Review/Manage failing orders to completion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level