Customer Service Supervisor

ABM•Atlanta, GA

1d•$51,000 - $51,000•Onsite

About The Position

We are seeking a dedicated and detail-oriented Customer Service Supervisor to oversee the daily operations of our customer services team. This role ensures smooth and efficient airport operations while delivering exceptional customer service to passengers. The ideal candidate will demonstrate leadership, problem-solving skills, and a commitment to safety and operational excellence. Employee is responsible for the direct oversight of an assigned work team/area on a designated account and/or on a designated shift. Employee is further responsible for ensuring that productivity levels and customer service requirements are being met.

Requirements

2+ years of supervisory experience
Knowledge of Microsoft Office

Responsibilities

Achieve operational performance and service goals.
Aid front-line employees in performing functional tasks.
Interpret policies, procedures and contract bargaining agreement.
Ensure shift schedules are complete in advance.
Ensure all call offs are covered.
Manage daily schedules, including employee breaks and meal periods
Accommodate increased/decreased client staffing requests.
Maintain daily shift report for managers
Perform basic administrative and payroll functions (as required)
Maintain communication with Shift Managers to monitor and maintain optimum staffing levels.
Effectively coach, counsel and discipline employees.
Conduct Safety and Quality audits.
Responsible for the movement of personnel between work areas.
Work with Safety Quality Manager to ensure the safety, security and quality of the operation.
Set positive, professional examples for the workforce
Ensure front-line employee compliance with all safety, security and compliance and quality standards and procedures established by the Company, Client and Regulatory Agencies.
Establish and maintain effective communication and working relationships with passengers, co-workers, dispatchers, supervisors, managers, clients, etc.
Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and Regulatory Authorities.
Perform other duties as assigned.
Daily staff/Lead briefings.