Customer Service Supervisor

Teledyne Technologies Incorporated • San Diego, CA

10d • $77,900 - $103,800

About The Position

Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy. Assignments tend to be of moderate complexity, diversification or expense. Receives assignments in the form of objectives with goals and process to meet goals outlined. Normally receives instructions on new projects or assignments.

Requirements

• Bachelor's degree (B.A.) from four-year college or university in a related field and 2-5 years of directly related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients.
• Develops customer service department procedures.
• Liaises between customers and manufacturing, sales, field service, order processing and accounting to resolve status, production, delivery and billing inquiries.
• Develops and manages return materials authorization (RMA) processes for ensuring customer returns, exchanges are done with speed and accuracy, and all client/customer service delivery issues are resolved.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
• Other duties may be assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager