Customer Service Supervisor

AirReps•LAS VEGAS, NV

4d•Onsite

About The Position

This role involves supervising and overseeing the work of Customer Service Representatives, managing their time and attendance, delegating workflow, and ensuring accountability for goals and performance. The position also includes providing feedback, disciplinary actions, and motivation to staff to ensure excellent customer service. Responsibilities extend to recruiting, interviewing, coaching, and training employees, as well as participating in improvement efforts and data compilation. The supervisor may direct branch hourly personnel, specifically CSRs and Clerks, ensuring adherence to work processes and required training. Additionally, the role involves assisting the Branch Manager with branch operations.

Requirements

Qualified Applicants must be legally authorized for employment in the United States.
Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Responsibilities

Supervise and oversee all the work and functions of Customer Services Representatives.
Responsible for time & attendance of Customer Service Representatives.
Delegate all work flow to team representatives and accountable for their goals and work performance.
Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
Provide motivation to staff on giving excellent customer service to our customers.
Recruit for open positions in department, review resumes and interview potential candidates.
Coach & train employees when needed.
Participates and/or leads improvement efforts.
Captures & compiles data relating to department.
May provide direction amongst branch hourly personnel, specifically CSRs and Clerks.
Ensure all employees are following work processes/procedures and take the required training.
Assist Branch Manager with branch operations.