Customer Service / Student Services Representative
About The Position
At Direct Learning Systems | Blackstone Career Institute, we believe work should complement your life—not compete with it. For more than 135 years, Blackstone Career Institute has helped thousands of students prepare for rewarding careers through quality distance education. Every day, our team has the opportunity to change lives by helping students take the next step toward a brighter future. We’re currently seeking a friendly, organized, and dependable Customer Service / Student Services Representative to join our team in our Lower Macungie office. If you enjoy helping people, providing exceptional customer service, and working with a supportive team, we’d love to meet you.
Requirements
- Loves helping people
- Enjoys talking with others and building positive relationships
- Is organized, detail-oriented, and dependable
- Communicates professionally by phone and email
- Learns new software and office systems quickly
- Works well independently while also being a supportive team member
- Takes pride in providing exceptional customer service
Nice To Haves
- Customer service, office administration, or administrative support experience
- Experience working with the public in a professional office setting
- College degree or equivalent professional experience preferred
- Experience using CRM or student information systems is a plus
Responsibilities
- Answering incoming phone calls and responding to email inquiries
- Assisting prospective students as they explore our career training programs
- Helping students navigate the enrollment process
- Following up with students participating in WIOA, GI Bill®, MyCAA, and Army COOL education benefit programs
- Coordinating with workforce development agencies, military education offices, and sponsoring organizations
- Maintaining accurate student information and correspondence
- Student support record keeping and data entry
- Supporting various Student Services and administrative projects
- Helping create an outstanding experience for every student from their first inquiry through enrollment.
Benefits
- 401(k)
- Health insurance
- Paid time off
- 401(k) matching
- Competitive salary
- Flexible schedule
- Tuition assistance
- Vision insurance
- Capital Blue Medical Plan for employee, with the ability for family to participate
- Dental Plan
- Life Insurance Plan
- Disability Plan
- Paid Vacation and 12 company-paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
