Customer Service Representative- Field Services

Invitation Homes • Dallas, TX

2d

About The Position

As a Customer Service Representative – Field Services at Invitation Homes, you are responsible for providing administrative support, customer service, and maintenance solutions to residents and other partners in a fast-paced environment. This position includes but is not limited to monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications, managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency, serving as the first point of contact for maintenance-related resident concerns and collaborating with internal teams to ensure appropriate corrective action, reviewing and approving/declining work order proposals within approval limits, verifying proper scope, documentation, and pricing, assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner, and managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal. Other duties as assigned.

Requirements

• High school Diploma or GED
• Proven experience in customer service or administrative functions
• Excellent organizational skills with a high level of attention to detail
• Strong verbal and written communications skills
• Effective customer service and conflict resolution skills
• Intermediate proficiency in MS Word, Excel, Outlook and Adobe

Nice To Haves

• Experience in the property management or maintenance industry is helpful

Responsibilities

• Monitoring maintenance and turn & rehab dashboards and task center daily to ensure efficient response times to all work requests and communications
• Managing the Maintenance Technician and/or Superintendent daily schedules & assignments to ensure optimum efficiency
• Serving as first point of contact for maintenance related resident concerns and collaborating with internal teams to ensure appropriate corrective action
• Reviewing and approving/declining work order proposals, within approval limit, verifying proper scope, documentation, and pricing
• Assisting in researching and coordinating vacant utility issues to ensure utilities are activated in a timely manner
• Managing and facilitating eviction schedules and personal property holds; coordinating eviction clean-outs and/or personal property removal
• Performing other duties as assigned

Benefits

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• 401(k) with company matching contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED