Customer Service Representative, Freight Services
Delmar International•Freeport, NY
•Onsite
About The Position
Reporting to the department Manager, the Customer Service Representative will process & review international cargo and manage booking transactions for a portfolio of clients. The candidate will also communicate with clients over the phone, in writing, and via person to maintain satisfaction and meet the company target(s) while providing administrative support to the freight services team. Lastly, the candidate will conduct customer review calls as per company requests.
Requirements
- Minimum of 3 years of operations experience in the Freight Forwarding environment
Nice To Haves
- College Diploma in Supply Chain Management, International Transportation & Customs, or related field
- Experience in CargoWise One system or related systems
Responsibilities
- Process and review international cargo
- Manage booking transactions for a portfolio of clients
- Communicate with clients over the phone, in writing, and in person
- Provide administrative support to the freight services team
- Conduct customer review calls as per company requests
Benefits
- Competitive salary
- Comprehensive benefits package, including health, dental, and vision insurance
- Fitness reimbursement program
- Education Reimbursement program
- Opportunities for professional development and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
