Customer Service Speciallist- Fort Myers, FL

Massey Services, Inc. • Fort Myers, FL

2d

About The Position

Massey Services is seeking a Customer Service Specialist in Fort Myers, Florida. The role handles incoming customer calls and helps resolve inquiries, requests, billing questions, and service scheduling. It also welcomes prospective customers interested in the company’s services. The position includes a high volume of outbound calls to check customer satisfaction, confirm service appointments, and collect overdue payments. Additional duties may include daily reporting, updating customer account information, accounts payable, human resources paperwork, and payroll processing.

Requirements

• High school diploma or GED at a minimum.
• Previous experience providing customer service over the phone.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Time-management ability and a sense of urgency.
• Candidates considered for hire will undergo background checks.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve customer inquiries, requests, and billing questions.
• Schedule service.
• Welcome prospective customers interested in learning about the company’s services.
• Make outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Potentially perform daily reporting, update customer account information, handle accounts payable, process human resources paperwork, and assist with payroll processing.

Benefits

• Medical and dental benefits.
• 401(k) retirement plan.
• Paid vacations.
• Sick days.
• Paid holidays.
• Tuition reimbursement.
• Direct deposit.
• Short- and long-term disability.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED