Customer Service Speciallist- Fort Myers, FL

Massey Services • Fort Myers, FL

2d

About The Position

Massey Services is hiring a Customer Service Specialist in Fort Myers, Florida. The role handles customer interactions by phone and may include additional office and administrative duties. Massey Services provides residential and commercial pest prevention, termite protection, landscape, and irrigation services. The company offers a complete benefits package and describes itself as an equal opportunity employer and drug-free workplace.

Requirements

• High school diploma or GED at a minimum.
• Previous experience providing customer service by phone.
• Strong problem-solving skills.
• Excellent computer, typing, and 10-key skills.
• Time-management ability and a sense of urgency.
• Candidates considered for hire will undergo background checks.

Responsibilities

• Answer incoming customer calls courteously and professionally.
• Resolve customer inquiries and requests, answer billing questions, and schedule service.
• Welcome prospective customers interested in learning about the company’s services.
• Make a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Responsibilities may expand to include daily reporting, updating customer account information, accounts payable, human resources paperwork, and payroll processing.

Benefits

• Medical and dental coverage
• 401(k) retirement plan
• Paid vacations
• Sick days
• Paid holidays
• Tuition reimbursement
• Direct deposit
• Short- and long-term disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED