Customer Service Specialist

Ascend Learning, LLC•Leawood, KS

1d•Hybrid

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. Ascend Learning brand ClickSafety provides online safety training and compliance solutions for more than 10,000 organizations worldwide across multiple industries. ClickSafety has a history of helping businesses build strong safety culture to protect workers. For more than 25 years, ClickSafety has partnered with companies in construction, manufacturing, warehousing, and other industries to offer a complete environmental, health, safety, and wellness training solution that reduces risk and empowers workers with the knowledge and confidence they need to remain safe on the job.

Requirements

High School Diploma or GED required.
Minimum of 2 years’ experience in sales or customer support for web-based business or software application provider.
Experience interacting with field-based sales teams through voice to voice, email and voicemail to deliver on strategic initiatives as it relates to the customers.
Excellent communication skills – both written and verbal.
Ability to plan and organize work, set priorities, and direct own activities with limited supervision.
Demonstrated ability to multi-task.
Possess a strong positive attitude.
Strong Background working with Microsoft Office applications.
Familiarity with computer systems including Windows 2000, Windows XP, Internet Explorer, Google Chrome, Mozilla Firefox.
Ability to work flexible hours as the position may include after hours and weekend support.

Nice To Haves

Associates Degree Preferred.
Bilingual in English and Spanish.

Responsibilities

Serve as the primary contact between ClickSafety and its customers for training, IT troubleshooting, processing orders timely and accurately, confirmation of pricing, fielding and managing unique customized requests and generation of all associated company reports for management and billing.
Facilitate solutions and communications with sales and other departments as a specialist.
Build trust, confidence and goodwill with key customers by understanding their needs and articulating the ability of ClickSafety to meet the clients’ needs with our products and services.
Research customer related issues and take appropriate action to ensure needs of the customer and ClickSafety are efficiently and optimally met.
Troubleshoot and diagnose customer support issues and communicate them effectively.
Track and monitor progress against a set of benchmarks and metrics.
Perform projects and other activities as assigned to deliver consistently, exceptional key account customer and internal service.