Customer Service Specialist

Aston Carter

2d•$17 - $17•Onsite

About The Position

This role involves logging incoming calls, creating and updating service tickets, scheduling and dispatching service technicians, and assisting customers with billing questions, gas refills, and equipment safety concerns. The position requires strong attention to detail, accurate data entry, and clear, professional communication with both customers and internal teams. New team members receive three weeks of classroom training followed by one week of hands-on training with a supervisor to ensure confidence and success in the role.

Requirements

Highschool Diploma OR GED
Proven customer service skills with the ability to communicate clearly and professionally.
Proficiency with basic computer navigation and data entry.
Ability to use Microsoft Office applications for email, documentation, and basic reporting.
Experience with clerical tasks such as manual order entry and record keeping.
Strong organizational skills with the ability to manage multiple tasks and priorities.

Responsibilities

Log incoming customer calls accurately and promptly in the appropriate systems.
Create, update, and maintain service tickets for equipment service, refills, and equipment safety issues.
Schedule and dispatch service technicians to customer locations in an efficient and timely manner.
Generate and manage cases related to billing disputes, ensuring all relevant information is documented.
Assist customers with questions related to billing, service orders, and delivery status.
Perform manual order entry and ensure all orders are complete, accurate, and compliant with company procedures.
Coordinate logistics to support on-time deliveries and service appointments.
Use Microsoft Office and other computer systems to track orders, update records, and communicate with team members.
Maintain clear, professional, and courteous communication with customers and internal departments.
Organize and prioritize daily workload to manage multiple calls, tickets, and tasks simultaneously.
Follow established procedures to address equipment safety concerns and escalate issues when needed.
Collaborate with supervisors and team members to resolve complex service or billing issues.
Participate in training and ongoing learning to stay current with systems, processes, and service offerings.