Customer Service Specialist
US Energy Company•Schaumburg, IL
•Onsite
About The Position
As a Customer Account Specialist, you’ll play a key role in ensuring our clients feel informed, supported, and confident in their energy choices. This is not your average customer service role—you'll gain exposure to multiple areas of the business, including sales, campaign management, and client retention.
Requirements
- A 4-year degree or relevant experience in customer service, sales, or management
- Outstanding interpersonal and communication skills
- A customer-first mindset with a solution-oriented approach
- A team player who brings positive energy and professionalism
- Strong organizational and problem-solving skills
- Willingness to commute to our Schaumburg, IL location
Nice To Haves
- Leadership or coaching experience is a plus
Responsibilities
- Build and maintain strong relationships with new and existing clients
- Provide personalized customer service and support throughout the sales cycle
- Educate clients on energy solutions and pricing options
- Prepare and present tailored proposals to businesses
- Support customer inquiries and resolve issues efficiently and professionally
- Manage accounts and client territories with attention to detail
- Maintain accurate daily data entry and documentation
- Conduct productive client and internal meetings
- Support client onboarding and follow-ups to ensure satisfaction
Benefits
- Blue Cross Blue Shield
- Dental
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
