Customer Service Specialist
Reyes Beverage Group•Manor, TX
About The Position
The Customer Service Specialist is responsible for professionally responding to and interfacing directly with customer service calls from established accounts, including customer inquiries with orders/deliveries, AR/AP balance issues, fulfilling orders and addressing special requests. This role also involves managing various account-related tasks to ensure a smooth and efficient customer experience.
Requirements
- Must be at least 21 years old
- High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience
Nice To Haves
- Bachelor’s Degree
Responsibilities
- Handle all Customer inquiries in a professional and courteous manner with a Customer First mentality.
- Make outbound calls for issue resolution, customer follow-up, and communication.
- Handle all accounts receivable/accounts payable (AR/AP) customer payment and account obstacles, ensuring timely resolution.
- Manage internal field representative payment clearing processes.
- Oversee all customer emails related to order processing to ensure prompt and accurate responses.
- Assist customers in signing up for fintech services.
- Support the web box functionality for email obstacles and manage communication effectively.
- Other duties as assigned
Benefits
- Medical
- Dental
- Vision coverage
- Paid Time Off
- Retirement Benefits
- complimentary Health Screenings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
