Customer Service Specialist

Sauder Manufacturing•Stryker, OH

1d•Onsite

About The Position

The Customer Service Representative I will facilitate the interest of customers, sales reps and Sauder® Manufacturing Co. This position will ensure that all customer issues are handled in a timely and professional manner. The candidate must possess excellent problem-solving and organizational skills, take initiative and meet deadlines. Consistent communication, follow-up with Project Coordinators and Sales Team, along with other departments regarding sales orders is essential. Provide all phases of sales support to customers, sales reps and dealers. This position will be involved in the pre-sale, order processing, post-sale, and after delivery support to the customer, reps and dealers. Coordinating customer orders from multiple plants. Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature. Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company. This includes all customer and interdepartmental contacts. Responsible for initial order entry, all changes and accuracy of all orders. Submit requests for specials to the engineering department based on customer requests. Catalogue your correspondences with the customer in the project management system. Participate in sales rep training as needed. Cross-train within the Customer Service department. Other duties include emailing and calling customers for project updates, processing new orders, resolution of details to hit customer deadlines, customer & sales rep inquiries, product & pricing knowledge, and other functions tied to managing an order.

Requirements

High school diploma is required
Proficient PC skills including Excel, Word, Outlook, etc. are required
Communication skills, both written and verbal, along with telephone etiquette skills
Ability to function within a team concept and demonstrate positive and cooperative behavior with customers and co-workers
Demonstrate the ability to process orders accurately and in a timely manner and provide exceptional customer care
Demonstrate regular and punctual attendance
Strong problem-solving skills with attention to detail
Ability to prioritize and manage multiple responsibilities
Demonstrated ability to effectively provide high-level customer service to a large volume of work in a timely and high-quality manner

Nice To Haves

A two-year degree and/or related work experience that match the requirements of this position are beneficial
Conflict resolution skills are desired
Knowledge of sales tax is a plus

Responsibilities

Facilitate the interest of customers, sales reps and Sauder® Manufacturing Co.
Ensure all customer issues are handled in a timely and professional manner
Provide all phases of sales support to customers, sales reps and dealers
Involved in pre-sale, order processing, post-sale, and after delivery support to the customer, reps and dealers
Coordinate customer orders from multiple plants
Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature
Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company
Responsible for initial order entry, all changes and accuracy of all orders
Submit requests for specials to the engineering department based on customer requests
Catalogue correspondences with the customer in the project management system
Participate in sales rep training as needed
Cross-train within the Customer Service department
Emailing and calling customers for project updates
Processing new orders
Resolution of details to hit customer deadlines
Handle customer & sales rep inquiries
Utilize product & pricing knowledge
Manage an order