Customer Service Specialist
About The Position
At Cornerstone Bank, we do more than banking – we build relationships, embrace bold ideas, and empower our people. We value positivity, teamwork, continuous learning and the freedom to make smart decisions. We’re driven by innovation, honesty, and a deep respect for our customers’ time and trust. Cornerstone Bank is looking for a part-time Customer Service Specialist to join our professional team in Bismarck! This position is responsible for processing new account transactions, assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and services, maintaining and closing of all account types, providing customers in reception are and over the phone with a variety of account-related service assistance, performing location clerical duties, and promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. This part-time position will primarily provide coverage during the lunch hour and participate in the Saturday work rotation to support the needs of our customers and team.
Requirements
- Excellent customer service skills
- Knowledge of all bank deposit products and policies
- Ability to field and answer requests via phone, e-mail, or in-person
- High School Diploma or GED and 1 year of bank or related experience, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Responsibilities
- Processing new account transactions
- Assisting customers in their selection of various accounts and financial services
- Cross-selling the Bank's products and services
- Maintaining and closing of all account types
- Providing customers in reception and over the phone with a variety of account-related service assistance
- Performing location clerical duties
- Promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services
- Provide coverage during the lunch hour
- Participate in the Saturday work rotation
Benefits
- Incentive Compensation Plan
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
