Customer Service Specialist - Manufacturing

Cumberland Dairy•Bridgeton, NJ

6d•Onsite

About The Position

Cumberland Dairy has an immediate job opening for a well-rounded Customer Service Specialist to perform a wide array of functions including management of customer complaints and issuing credits; processing customer orders; and providing professional, positive, and consistent customer service. The Customer Service Specialist will need to communicate effectively within your department and meet daily deadlines, as well as provide backup assistance to other members of the order fulfilment team.

Requirements

High school diploma or GED required
Must be able to pass all pre-employment screenings including drug, background and criminal checks
Proficiency in Microsoft® Office Suites, including Excel, PowerPoint and Word
Demonstrated attention to detail and accuracy
Organized and able to handle multiple tasks simultaneously
Ability to adapt to changing organizational and operational needs
Ability to read and write English and keep records
Strong organizational skills and the ability to multi-task
Excellent verbal and written communication skills

Nice To Haves

Oracle JDE or SAP order processing application knowledge preferred
1-3 years of customer service, account management, or related experience preferred
Strong customer-first mindset and commitment to service excellence
Excellent verbal and written communication skills
Ability to multitask, prioritize, and stay organized in a fast-moving environment
Detail-oriented with strong problem-solving abilities
Comfortable navigating multiple computer systems and using Microsoft Office applications, including Word, Excel, and Outlook
Self-motivated and able to work independently while collaborating effectively with a team
Associate’s degree in business related field preferred
Knowledge of customer service principles and practices preferred
Experience in food/beverage industry is preferred
bilingual in English/Spanish is preferred

Responsibilities

Work in Oracle JDE and SAP order processing
Serve as a trusted resource for customers via phone and written communication
Manage customer orders from entry to shipment, ensuring accuracy and timely delivery
Investigate and resolve customer inquiries related to orders, logistics, billing, and products
Coordinate with Sales, Transportation, Production, Credit, and Plant teams to resolve service issues and support customer needs
Proactively monitor orders and communicate updates, changes, and resolutions
Research customer concerns and contribute to root cause analysis and continuous improvement efforts
Build strong relationships with customers and internal partners to provide exceptional account support
Maintain accurate customer records and documentation within company systems