Customer Service Specialist

MIDWEST SPINE & BRAIN INSTITUTE LLC • Saint Paul, MN

13d • $22 - $27 • Onsite

About The Position

Midwest Spine & Brain Institute, LLC is looking for a dedicated Customer Service Specialist to be the welcoming face and voice of our team. You will serve as the crucial first point of contact for our patients. You will play a key role in our daily clinic processes by managing the front desk, coordinating scheduling, and ensuring smooth daily clinic operations.

Requirements

• Knowledge of organizational policies, regulations, and procedures to successfully promote the organization.
• Knowledge of common safety hazards and precautions, and use of personal protective equipment to establish a safe work environment.
• Skill in identifying problems and researching and recommending solutions.
• Ability to react calmly and effectively in stressful or emergency situations and communicate clearly.
• Expertise and appropriate skill set in establishing and maintaining effective working relationships with patients, medical staff, and other customers.
• Ability to understand, adapt and apply guidelines and procedures.
• Requires providing ideas and participating in the implementation of such ideas to improve quality and/or patient satisfaction, reduce costs or improve employee work life.
• Integrity. Honest and ethical behavior in all actions.
• Independence. Ability to work from a variety of locations with little supervision and the ability to get things done autonomously.
• Social Orientation. Ability to connect with others on the job. Ability to work with customers in a kind and professional manner.
• Concern for Others. Sensitivity to the needs of others.
• Adaptability/Flexibility. Open to change and variety of workload.
• Attention to Detail. Thorough and complete in activities and follow-up to determine successful tasks to repeat and others to change or remove.
• Dependability. Reliable, responsible, and dependable in fulfilling obligations of the job and interaction with others.
• Self-Control. Ability to maintain composure, keep emotions in check, even in difficult situations.
• Stress Tolerance. Ability to accept criticism to improve performance.
• Cooperation. Pleasant attitude with others.
• Requires consistently good attendance.
• Requires ability to work successfully under supervision, with co-workers, providers, other professionals as well as community members.
• High school diploma or GED certificate
• EPIC experience required.

Nice To Haves

• 2+ years customer service experience in a specialty clinic preferred

Responsibilities

• Greeting patients warmly, verify patient eligibility, and update demographic and insurance information in the Electronic Health Records (EHR) system.
• Maintaining a clean and orderly workspace, lobby & refreshment area.
• Schedule, reschedule, or cancel patient appointments efficiently.
• Provide patients with information regarding what to expect at their visit.
• Answer phone calls promptly, responding to patient messages, and screen or route inquiries to the appropriate clinical or billing staff.
• Maintain strict adherence to HIPAA privacy regulations to ensure patient confidentiality.
• Collaborate with team members and other departments to provide the best possible care to our patients and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED