Customer Service Specialist
Aston Carter•Stuart, FL
•$17 - $17•Onsite
About The Position
The Customer Service Specialist role involves handling inbound calls, creating service tickets, scheduling and dispatching services, assisting with billing disputes, and troubleshooting issues over the phone. This position requires accuracy, attention to detail, and strong communication skills. The role includes a comprehensive training program consisting of three weeks of classroom instruction followed by one week of hands-on training with a supervisor.
Requirements
- Strong customer service skills.
- Proficiency in Microsoft Office.
- Basic computer navigation skills.
- Clerical and manual order entry skills.
- Excellent communication and interpersonal skills.
- Ability to work weekends and flexible schedules.
- Strong organizational skills and attention to detail.
Responsibilities
- Log calls and create service tickets accurately.
- Schedule and dispatch services.
- Assist in resolving billing disputes.
- Coordinate and address equipment safety issues.
- Ensure effective communication with customers and service teams.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
