Manufacturing Customer Service Planner

Automatic Products Corporation•Garland, TX

3d•Onsite

About The Position

The Customer Service Planner serves as the primary liaison between customers, production planning, and supply chain. This role ensures customer orders are accurately captured, scheduled, and delivered on time by coordinating demand, capacity, and material availability. The ideal candidate brings strong communication skills, manufacturing knowledge, and a proactive approach to solving problems before they impact customers.

Requirements

High school diploma or equivalent
5+ years of experience in manufacturing, production planning, customer service, or supply chain roles
Strong organizational and multitasking skills
Excellent verbal and written communication skills

Nice To Haves

Experience in high-mix/low-volume or engineered‑to‑order manufacturing environments preferred

Responsibilities

Serve as the central point of contact for customers regarding order status, delivery schedules, lead times, and inventory availability.
Enter, review, and maintain customer orders in the ERP system, ensuring accuracy in pricing, quantities, promise dates, and configuration details.
Manage order changes, expedite requests, and customer inquiries with urgency and professionalism.
Collaborate with customers to collect regular demand forecasts and reconcile them with internal capacity plans.
Review, update, and maintain customer-facing and internal process documents to ensure accuracy and relevance. Verify that all departments are using the correct, up‑to‑date versions and coordinate revisions when changes are required.
Perform clerical duties including answering phones, filing, data entry.