PT Customer Service Specialist - Rustburg Library

Campbell County•Rustburg, VA

1d•Onsite

About The Position

This is a part-time position at the Rustburg Library, ranging between 12 and 20 hours per week. The schedule will include, but is not limited to, Tuesday evenings from 4-8pm and some Saturdays from 9am-1pm. The role focuses on making a daily difference in the Campbell County organization and locality through hard work, open and honest communication, ongoing improvement, and accountability. The specialist will perform various tasks to ensure excellent customer service and efficient library operations.

Requirements

Knowledge of library practices, procedures, and techniques.
Good oral and written communication skills.
Tact, poise, and resourcefulness in dealing with the public.
Working knowledge of computer software.
Physical ability to perform basic library tasks.

Responsibilities

Provide excellent customer service.
Work the circulation desk, primarily checking materials in and out for patrons.
Assist patrons in selecting and locating books and other materials.
Place holds for requested materials and contact patrons when items are available.
Register patrons, issue library cards, and enter information into the database.
Shelve returned materials and assist in keeping shelves straightened and accessible.
Instruct patrons in the use of the Public Access Catalog (PAC) and other resources.
Actively promote filling patron requests through placing holds, branch transfer of materials, and Interlibrary Loans.
Collect fines and fees for lost and damaged materials.
Answer routine reference questions and refer others to professional staff.
Make minor repairs and clean damaged materials when needed.
Perform tasks associated with opening and closing the library in a timely manner.
Collect reference and attendance statistics required by the Library of Virginia.
Assist the public in basic operation of computers, phones, and tablets.
Conduct basic reader's advisory.
Attend workshops, conferences, and training sessions as required.