Customer Service Specialist

Torginol Inc•Sheboygan, WI

About The Position

The Customer Service Specialist plays a crucial role in ensuring customer satisfaction and loyalty to our company. This position is responsible for addressing customer inquiries, resolving issues, and providing product information to enhance the overall customer experience. The specialist will work closely with various departments to ensure timely and accurate responses to customer needs. By effectively managing customer relationships, the specialist contributes to the company's reputation and success in the market. Ultimately, the goal is to foster a positive relationship with customers, leading to repeat business and referrals.

Requirements

Strong verbal and written communication skills.
Proven experience in a customer service role, preferably in a manufacturing environment.
High school diploma or equivalent.

Nice To Haves

Must be proficient in MS Office Products (i.e., Outlook, Word and Excel)
Highly developed sense of integrity and commitment to customer satisfaction
Ability to multitask
Self-motivated
Strong administrative and organizational skills
Ability to work in a team environment and independently
Excellent data entry, attention to detail and accuracy
Strong communication skills, both verbal and written
Ability to work hours that conform to the business needs of the department

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
Maintain accurate records of customer interactions and transactions in the company's database.
Collaborate with internal teams, such as sales and logistics, to ensure customer needs are met.
Provide product information and guidance to customers, helping them make informed purchasing decisions.

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