Customer Service Specialist, Patient Financial Services, Full-time

Brooks Rehabilitation•Jacksonville, FL

1d•Onsite

About The Position

The Customer Service Specialist develops and implements initiatives to improve the patient experiences to achieve superior patient satisfaction outcomes. Analyzes, identifies and trends data in aggregate for performance improvement within the patient experience. Investigates, resolves, documents and reports patient, family and visitor concerns and compliments to hospital leadership and staff. Acts as a liaison for patients and families in effective problem solving of patient/family concerns and complaints. Educates and orients patients and families with regard to excellence in patient experience and expectations of inpatient rehab experience. Communicates patients’ complaints, problems and concerns to appropriate program team members.

Requirements

High school diploma with one year of healthcare/medical/ customer service/ collections/business/Doctor’s office experience.
Works well as part of a team and able to communicate effectively

Nice To Haves

Meditech experience preferred.

Responsibilities

Primary responsibility answer phones and assist walk in patients with billing questions. This also includes FDC’s, attorney and clinic questions regarding patient accounts.
Responsible for maintaining the OP Billing email box, this includes timely responses to questions and requests.
Responsible for processing returned mail
Contacting patients/clinics regarding demographic billing rejections (ex. policy terms)
Assisting the OP BO Clerk role as needed
Responsible for compiling, reviewing for accuracy, and sending the Bad Debt report to the third party debt collection agency