Customer Service/Patient Financial Rep

INTERCOASTAL MEDICAL GROUP

2d • Onsite

About The Position

The Customer Service/Patient Financial Representative plays a critical role in bridging the communication between healthcare providers and patients regarding financial matters. This position is responsible for managing patient inquiries, explaining billing processes, and assisting with payment arrangements to ensure a smooth financial experience. The role requires a compassionate and detail-oriented individual who can handle sensitive information with confidentiality and professionalism. By effectively resolving billing issues and providing clear information, the representative helps maintain patient satisfaction and supports the financial health of the organization. Ultimately, this role contributes to a positive patient experience by facilitating transparent and efficient financial interactions.

Requirements

• High school diploma or equivalent required
• Previous experience in customer service or patient financial services within a healthcare setting.
• Basic knowledge of medical billing, insurance terminology, and healthcare regulations.
• Strong communication skills with the ability to explain complex financial information clearly.
• Proficiency in using computer systems and software related to billing and patient records.
• The required skills enable the representative to communicate effectively with patients, ensuring they understand their financial responsibilities and options.
• Proficiency in medical billing and insurance terminology allows the representative to accurately interpret and explain charges and coverage details.
• Strong computer skills facilitate efficient management of patient records and billing systems, ensuring accuracy and timely updates.
• Interpersonal skills and empathy are essential for managing sensitive financial discussions and maintaining positive patient relationships.

Nice To Haves

• associate degree or higher preferred
• Experience working with electronic health record (EHR) systems and healthcare financial software.
• Familiarity with HIPAA regulations and patient privacy standards.
• Demonstrated ability to handle difficult conversations with empathy and professionalism.
• Bilingual skills, particularly in Spanish, to assist a diverse patient population.
• certification and familiarity with healthcare software enhance the ability to navigate complex billing scenarios and regulatory requirements.

Responsibilities

• Respond promptly and professionally to patient inquiries related to billing, insurance coverage, and payment options.
• Review and explain patient financial statements, charges, and payment plans to ensure understanding and transparency.
• Assist patients in resolving billing discrepancies and coordinate with insurance companies to verify coverage and process claims.
• Document all patient interactions accurately in the system to maintain up-to-date financial records and follow-up actions.
• Collaborate with healthcare providers, billing departments, and insurance representatives to facilitate timely payments and resolve outstanding balances.
• Assist with in-house collections.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED