Federal Financial Customer Service Rep

Teleperformance•Dallas, TX

1d•Hybrid

About The Position

Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment. We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines. This is a work-from-home position, however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps. At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. We are building a talent pipeline of interested candidates and will prioritize contacting individuals in this group when future opportunities become available.

Requirements

High School Diploma or GED (verification required)
U.S. Citizenship or minimum of 3 years permanent residency
Strong communication and multitasking skills
Basic computer proficiency (multiple systems/tabs)
Ability to sit for extended periods
Ability to pass pre-employment testing, drug screen, and background investigation
Reliable non-cellular high-speed internet (fiber, DSL, or cable only) Minimum speeds: 50 Mbps download / 15 Mbps upload
Hotspots, satellite, or wireless internet are not permitted
Completion of a strict, multi-step security clearance process
Employment history, residential history, and education history verification for up to 10 years
Submission of complete and highly accurate resume
Up to 10 non-family personal references, including full contact details
Extensive documentation requirements, including: Birth certificate or passport, Two valid forms of ID, Detailed job history with exact dates
Candidates must be prepared to actively participate and respond promptly throughout the process
Candidates cannot start employment until fully cleared by the client
In-person attendance is required for fingerprinting and security processing at the client location

Nice To Haves

Prior call center or customer service experience

Responsibilities

Provide professional, high-quality customer service on inbound and outbound calls
Accurately document and update customer information in internal systems
Verify and correct customer data as needed
Actively listen and provide clear, helpful solutions
Conduct outbound calls for surveys or client-specific outreach
Meet schedule adherence and performance expectations
Use performance data to continuously improve service delivery