Customer Service Specialist Full Time Key 7079

Sherwin-Williams • Laredo, TX

10d • Onsite

About The Position

The Customer Service Specialist supports retail store success by helping wholesale and retail customers identify their needs, answering questions about Sherwin-Williams products, and recommending appropriate products and services. The role focuses on excellent customer service, resolving concerns promptly, maintaining product knowledge and store presentation standards, and consistently meeting sales goals. The selected individual will work at Store #7079, 1111 E Hillside Rd, Laredo, TX 78041-3200.

The position involves contact with customers, potentially including minors, and access to cash and other payment methods, electronic equipment, personal information, merchandise, and other valuable items. A criminal-history review is required by the company to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

The hiring process includes an online application, a digital video interview for qualified applicants, and an in-store interview for top candidates. The position offers access to a range of benefits; eligibility and details are provided through the company's candidate benefits information.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• For internal Sherwin-Williams applicants: must have received at least a “meets expectations” (3) rating on the most recent performance appraisal.
• For internal Sherwin-Williams applicants: must have completed all HR Cloud eLearning courses required for the current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience working in a delivery, retail, or customer service position.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently in accordance with policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Benefits

• The company describes a range of benefits intended to support health and well-being, career development, and connection; benefit eligibility and details are available through its candidate benefits information.
• The company references benefits related to retirement, health care, well-being, and daily commuting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed