Customer Service Specialist Full Time Key 7079

Sherwin-Williams • Laredo, TX

9d • Onsite

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by assisting wholesale and retail customers, identifying their needs, answering questions about products, and recommending suitable solutions. They resolve customer concerns, maintain knowledge of product features, uphold store and product presentation standards, and work toward store sales goals. The role involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuable items. The selected candidate will work at Store #7079, 1111 E Hillside Rd, Laredo, TX 78041-3200. A review of criminal history is required to protect the business, its operations and reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years of age.
• Must be legally authorized to work in the country of employment without now or future sponsorship for an employment work visa.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and frequently lift and carry up to 50 pounds and occasionally up to 70 pounds.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.
• Sherwin-Williams internal candidates must have received at least a “meets expectations” (3) rating on their most recent performance appraisal.
• Sherwin-Williams internal candidates must have completed all HR Cloud eLearning courses required for their current position.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining their needs and presenting appropriate products and services.
• Build productive, trust-based relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve monthly, quarterly, and yearly sales goals.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications, as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain assigned areas in an in-stock and presentable condition.
• Remain knowledgeable about products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed