Customer Service Specialist

Sherwin-Williams • Cookeville, TN

7d

About The Position

Customer Service Specialists support the success of Sherwin-Williams retail stores by assisting wholesale and retail customers in identifying their needs, answering product questions, and recommending suitable products and solutions. They resolve customer concerns, maintain current knowledge of product features, help uphold product and store presentation standards, and work toward store sales goals. The position involves customer contact, including possible contact with minors, and access to cash, payment methods, electronic equipment, personal information, merchandise, and other valuables. The company states that it reviews criminal history to protect its business, operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the public.

Requirements

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without current or future sponsorship for an employment work visa.
• Must have a valid, unrestricted driver's license.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
• Must be willing, with or without reasonable accommodation, to work all scheduled hours, which may include evenings and weekends.

Nice To Haves

• High school diploma or GED.
• At least one year of experience in delivery, retail, or customer service.
• Previous work experience selling paint and paint-related products.
• Previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in more than one language.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Provide excellent sales service and promote high levels of customer satisfaction.
• Assist customers in person and by phone by assessing their needs and presenting appropriate products and services.
• Build productive, trusting relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently according to policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and formulas.
• Retrieve appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications as needed.
• Stock shelves and set up displays.
• Clean store equipment.
• Load and unload delivery trucks.
• Assist with deliveries as needed.
• Keep assigned areas in-stock and presentable.
• Stay knowledgeable about products and discuss available options.
• Follow inventory control procedures.
• Suggest ways to improve sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed