Customer Service Specialist

Premier Staffing Solution • Branford, CT

6d

About The Position

The Customer Support Specialist (CSS) provides daily support in the Contact Center, coordinating service for clients and their customers. The role requires outstanding customer service, excellent communication with internal and external stakeholders, attention to detail, and a proactive approach to seamless service delivery. The CSS sells and reinforces the company’s competitive value proposition in interactions with shippers, recipients, and partners as needed. The position serves as front-line logistics support for shippers of perishable goods and their customers.

Requirements

• High school diploma or equivalent.
• Strong communication, analytical, detail-oriented, and organizational skills.
• Passion for delivering the best results for the customer.
• Ability to work effectively under pressure and multitask in a fast-paced environment.
• Motivation, charisma, high energy, a sense of service and responsibility, and willingness to learn and train on a dynamic business model.
• Ability to solve practical problems and handle a variety of concrete variables where limited standardization exists.
• Excellent conflict-resolution skills.
• Proficiency in Microsoft Office and other applications as required.

Nice To Haves

• One to three years of prior experience in a Contact Center and/or logistics environment.
• Familiarity with packaging requirements for perishable and consumable products.
• Background in perishables, cold chain, or a related field.

Responsibilities

• Build trusted relationships to ensure excellent service.
• Serve as front-line logistics support for shippers of perishable goods and their customers.
• Provide proactive information to shippers and their customers.
• Understand and manage the emotional expectations of supply chain stakeholders.
• Answer inquiries from shippers and recipients.
• Identify new areas of opportunity and work with the Sales team to bring in new business.
• Work a flexible schedule that may include Saturday, Sunday, and evening shifts.
• Perform additional responsibilities as assigned.

Benefits

• Paid Time Off
• Tuition Reimbursement
• Medical, dental, and vision coverage
• Paid parental leave
• Short-term disability insurance
• Long-term disability insurance
• Life insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED